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Company : Douglas Jackson
Job Title : Continuous Improvement Manager
Job Category / Job Sector : Customer Service / Other Customer Service
Job Reference : DJAD1020
Job Description :
Ref: DJAD1020

Role: Continuous Improvement Manager

Location: Nottingham

Salary: £75,000

A well-established insurance business based in the East Midlands is looking for an Continuous Improvement Manager to join their transformation team on a permanent basis.

As the Continuous Improvement Manager, you will play a pivotal role within the business helping to shape and manage the relatively newly formed Continuous Improvement team, embedding a culture of continuous improvement and operational excellence and unlocking opportunities from new and existing data sources.

Your key responsibilities will include, but not be limited to the following:

* Management and development of your team (3 direct reports) consisting of Continuous Improvement, Business Analysis and Knowledge experts
* Responsible for the storage of all operational process maps, ensuring that they are kept fully up to date, with appropriate version control, to reflect all operational change and be responsible for all changes being reflected in the Knowledge Base used by our customer facing colleagues
* Ensuring processes are optimised and continuously improved using professionally recognised methods eg Lean/Six Sigma.
* Facilitate problem solving sessions such as Kaizen or Workouts to lead teams to address issues and challenges identified
* Lead site/functional teams on Contact Centre specific or cross-business unit improvement initiatives
* Identify potential initiatives during site interaction or assessments
* Escalate and remove barriers to Improvement initiative progress
* Provide support and management to the Knowledge Team in the capture and storage of process procedure and knowledge
* Provide support, direction and management to the Business Analysis team in the capture of and the analysis and delivery of requirements.
* Provide Support, direction and management to the Process Team in the capture, analysis and recommendation of new and amended processes.
* Communicate frequently with The Head of Continuous Improvement and the Head of Contact Centre Change on progress with Continuous Improvement and Operational Excellence

As a Continuous Improvement Manager, you will have previous experience of applying Lean and / or Six Sigma techniques within a professional level contact centre environment, with prior supervisory and management responsibilities.

In return you will receive a competitive salary, 25 days holiday plus bank holidays, life assurance, pension, various discounts.

If we wish to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and Skilled Customer Contact market place: We place individuals who effectively improve your Customer Service, who design, lead, plan, transform, or, deliver you
Skills (Years Experience) :
Language requirements :
Employment Type :
  • Permanent
Salary/Rate : From: Unspecified  To: 75000 £ GB per year
 
Other Information
 
Min. Qualifications :
Min. Experience (Years) : Unspecified
Job Location : Nottingham - England - East Midlands
Post Date : 09 Jan 2018
 
 
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