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Company :
   The rpc Group of Companies
 
Job Title : Guest Experience Director
Job Category / Job Sector : Customer Service / Other Customer Service
Job Reference : 7909/2017/CA6498FC
Job Description :
The Company and the Role:
An outstanding hotel guest relations opportunity to join a highly recognised and popular Southampton city centre based hotel.
As Guest Experience Director, you will be responsible for ensuring the guests receive the ultimate guest experience throughout their stay and for overseeing and co-ordinating the Guest Relations operation The position is permanent.

Key Features of the Role:
The Company is committed to providing exceptional hospitality. With a growing portfolio of stunning properties, they have opportunities for internal promotion and a chance to grow and flourish within their brand.
With a strong focus on training and development, this is a fantastic opportunity for a Guest Relations professional to enhance individual skills and knowledge and to be part of a team of leading professionals within a growing hospitality brand.
As Guest Experience Director, you will be responsible for ensuring the guests receive the ultimate guest experience throughout their stay and for overseeing and co-ordinating the Guest Relations operation to establish and maintain marketing objectives and operating criteria.

Knowledge and Skills:
This position would suit an experienced hospitality focused Guest Relations professional , with a passion to achieve outstanding hospitality.
Career driven and wanting to enhance your knowledge and skills, highly customer and guest focused.
You will be a strong and confident communicator with a natural ability to engage and build relationships at all levels and be capable of thinking on your feet to offer outstanding hospitality at all times.
This role requires someone with first class listening skills, who is empathetic, shows real passion for managing and enhancing the guest journey and is a true master of service recovery.
As a brand ambassador, you will need excellent influencing skills; creating opportunities to enhance a guest's stay through recommendation of our facilities and incentives on offer.
Can work collaboratively across the hotels and central teams
Excellent inter-personal and relationship building skills

What's on Offer?
Basic salary up to £25,000 per annum
Stylish uniform
Discounts across the Group
Online benefits programme
Employee Assistance Programme
Meals on duty
Excellent progression opportunities
If you are a hotel Guest Relations Professional looking to step into a new management position with one of the expanding hotel names around, or if you already have this experience, this could be the position for you.
This is a truly unique and career enhancing opportunity for the right person to make this position their own and advance through a highly recognised company.

Please do not apply for this vacancy unless you have some hotel guest relations experience.

The rpc Group of Companies receives an overwhelming number of CV's /Resumes each day, and each one is reviewed personally by a Consultant. Our pre-selection process is very thorough in orde
Skills (Years Experience) : Guest Experience Director
Language requirements :
Employment Type :
  • Permanent
Salary/Rate : From: 25000  To: 25000 £ GB per year
 
Other Information
 
Min. Qualifications :
Min. Experience (Years) : Unspecified
Job Location : Southampton - Bermuda
Post Date : 04 Jan 2018
 
 
Note: Only Registered Jobseekers Can Apply For This Job.   Please click here to register
 
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