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Job Details
   
Company Douglas Jackson
Job Title: Contact Centre Consultant - Outsourced/Vendor INTERIM
Job Category: Customer Service / Other Customer Service
Job Description:
Ref: DJAD1037 Role: Contact Centre Consultant - Outsourced/Vendor INTERIM Salary: Up to £600pd dependent on experience Location: Coventry A market leader in a regulated industry is looking for a Contact Centre Consultant on an interim contract to join their contact centre in Warwickshire to work alongside their outsourcer. * The contract will involve reviewing the SLAs agreed with the outsourcer * Working to align customer strategy * Contract review * Working with Ops Managers in the Outsource environment to identify and training needs We are looking for a consultant that is experienced in advice and implementation of an outsourcer, end to end experience is necessary. The successful candidate will have extensive knowledge of both outsource and internal contact centre environments and have experience of managing the relationship from an internal point of view. Both strategic and operational skills will apply for this role. This is expected to be a 3-month contract offering a day rate of up to £600pd, dependent on experience. To apply for this position please forward a copy of your CV to us . We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Skills:
Employment type: Contract
Salary/Hourly Rate: From: Unspecified To: 600 £ GB
Min. Qualifications:
Min. Experience (Years): Unspecified
Job Location: Coventry - England - West Midlands Region
Post Date: 12 Jan 2018
 
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