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Job Details
Company Baltic Training Services
Job Title: IT Support Apprentice
Job Category: IT / Helpdesk
Job Description:
The average salary in the UK for an IT Support Technician is £21,000 a year. Start your career now!! Baltic Training Services and Tech Service Partner are working together to recruit for an IT Support Apprentice to join their team based in Hollinwood, Oldham. Tech Service Partner was created because they have an overwhelming passion for delivering the highest levels of customer service for the IT and Telecoms industry. They actually love what they do, and they believe their passion for the industry and the opportunity to help and support others shines through in the feedback they get from our customers and the levels of service they provide. About Apprenticeships A wise man once said, "The bigger the challenge, the bigger the opportunity to grow" Apprenticeships are built around this principle. Apprenticeships are not an easy way out, they are a commitment and a journey on which you will learn to overcome challenges and breakdown barriers. With the help of employers, an apprenticeship offers a structured and practical approach to learning. You will train in way that supports you, while you develop the skills you need to be successful in the fastest growing sector in the UK. If you're looking to revolutionise the way you learn, you are looking for an apprenticeship. Duties You will be working alongside existing staff and be mentored and trained to carry out the following duties: * 1 st Line Support. * Raising tickets and escalating requests. * Troubleshooting software issues. * Troubleshooting hardware issues. * Completing documentation. * Basic spreadsheet work. * Working on Microsoft Exchange. * Working within a team and individually. Training to be provided: * Level 3 Advanced Apprenticeship in ICT * Level 3 Advanced Diploma in ICT Systems and Principles * Networking Fundamentals * Mobility and Device Fundamentals * ITIL Foundation * Cloud Fundamentals * Coding and Logic * Level 2 Functional Skills (Literacy, Numeracy and ICT) Skills and qualifications required: * 5 GCSE's A-C grades, including Math's and English. * Passion for IT. * Must be competent on the telephone and confident in talking to clients. * Good troubleshooting skills are needed. * Admin skills required for raising issue tickets. * Passion for delivering a high level of Customer Service. * Creativity. The future is bright Upon completion of the 12-month programme, there are real progression opportunities available. Along with your employer, you may decide to progress onto our level 4 programme and take your training even further. Salary, hours and benefits * £148 per week * Monday to Friday 9-5 (Shift works includes 8-4 and 10-6) * One in three Saturdays will involve working from home. * Homeworking is sometimes required. Location and travel This role is located in Hollinwood area of Oldham. The nearest tram stop is only a 10 minute walk away and there are a number of bus routes nearby that travel to Manc

Employment type: Permanent
Salary/Hourly Rate: From: 148 To: 148 £ GB
Min. Qualifications:
Min. Experience (Years): Unspecified
Job Location: Oldham - England - North West
Post Date: 05 Jan 2018
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