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Job Details
   
Company The rpc Group of Companies
Job Title: Guest Relations Executive
Job Category: Customer Service / Other Customer Service
Job Description:
The Company and the Role: An outstanding hotel guest relations opportunity to join a highly recognised and popular Southampton city centre based hotel. As Guest Experience Director, you will be responsible for ensuring the guests receive the ultimate guest experience throughout their stay and for overseeing and co-ordinating the Guest Relations operation The position is permanent. Key Features of the Role: The Company is committed to providing exceptional hospitality. With a growing portfolio of stunning properties, they have opportunities for internal promotion and a chance to grow and flourish within their brand. With a strong focus on training and development, this is a fantastic opportunity for a Guest Relations professional to enhance individual skills and knowledge and to be part of a team of leading professionals within a growing hospitality brand. As Guest Relations Executive, you will be responsible for ensuring the guests receive the ultimate guest experience throughout their stay and for supporting the Guest Experience Director in overseeing and coordinating the Guest Relations operation to establish and maintain marketing objectives and operating criteria. Knowledge and Skills: This position would suit an experienced hospitality focused Guest Relations professional , with a passion to achieve outstanding hospitality. Career driven and wanting to enhance your knowledge and skills, highly customer and guest focused. You will be a strong and confident communicator with a natural ability to engage and build relationships at all levels and be capable of thinking on your feet to offer outstanding hospitality at all times. This role requires someone with first class listening skills, who is empathetic, shows real passion for managing and enhancing the guest journey and is a true master of service recovery. As a brand ambassador, you will need excellent influencing skills; creating opportunities to enhance a guest's stay through recommendation of our facilities and incentives on offer. Can work collaboratively across the hotels and central teams Excellent inter-personal and relationship building skills What's on Offer? Competitive basic salary dependent upon experience. Stylish uniform Discounts across the Group Online benefits programme Employee Assistance Programme Meals on duty Excellent progression opportunities If you are a hotel Guest Relations Professional looking to step into a new management position with one of the expanding hotel names around, or if you already have this experience, this could be the position for you. This is a truly unique and career enhancing opportunity for the right person to make this position their own and advance through a highly recognised company. Please do not apply for this vacancy unless you have some hotel guest relations experience. The rpc Group of Companies receives an overwhelming number of CV's /Resumes each day, and each one is reviewed personally by a Consu

Skills: Guest Relations Executive
Employment type: Permanent
Salary/Hourly Rate: From: 2 To: 2 £ GB
Min. Qualifications:
Min. Experience (Years): Unspecified
Job Location: Southampton - Bermuda
Post Date: 04 Jan 2018
 
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