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Job Details
   
Company Origin Multilingual
Job Title: German Customer Service, Newcastle Upon Tyne, UK
Job Category: Customer Service / Customer Service Advisor
Job Description:
German Speaking Customer Care Advisors

BH9296

Location: Newcastle upon Tyne
 
Our client, an international e-commerce leader is currently seeking to recruit German Speaking Customer Care Advisors for their offices in Newcastle upon Tyne.
 
Job Role
 
Responsibilities:
    <li>Working in a team, providing excellent customer service and account support to customers. </li><li>Works in a team based environment supporting your team in achieving the highest quality standards.  Works on specific lines of business in messenger, live mail, live ID and hotmail.</li><li>Provides a personalised response to all inbound emails received whilst providing a positive customer’s experience through efficient, friendly, high quality and accurate responses</li><li>Taking inbound telephone calls where business needs</li><li>Proactively seeks feedback on ways to improve personal performance</li><li>Takes ownership to ensure closure for all issues which cannot be resolved whilst dealing with the customer/Assists product specialists to find resolutions</li><li>Takes part in, and encourages active participation in team discussion activities and focus groups</li><li>Assists team manager in assessing and auditing responses and completing quality response</li></ul>  
    The Candidate:
      <li>Fluency in written and spoken German</li><li>Fluency in written and spoken English</li><li>Customer Focus - 6 months outstanding customer service experience in a service driven environment</li><li>Specialist Expertise - Experience in Microsoft Office and Internet</li><li>Working with others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale</li><li>Planning & Organising - Ability to multitask, plan and prioritise workload</li><li>Effective Communication - Excellent communication skills both verbal and written</li><li>Resilience - Demonstrates resilience and ability to work on own initiative</li><li>Problem Solving - Demonstrates problem solving and troubleshooting skills</li><li>Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets</li></ul>  Additional Info

      Salary: £16-17k + Benefits

      If you wish to discuss this position in further detail, please contact Jade. 

      Origin Multilingual

      +44 (0)203 800 0577

Skills:
Employment type: Permanent
Salary/Hourly Rate: From: 16000 To: 17000
Min. Qualifications:
Min. Experience (Years): Unspecified
Job Location: Newcastle upon Tyne - Tyne and Wear - England - North East
Post Date: 03 Jan 2018
 
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